CLUB POLICIES

 

GENERAL

  1. Check In at the front desk upon arrival is required of all members. 
  2. All children must be accompanied by an adult or signed into babysitting.
  3. Please return towels & locker keys to the front desk before you leave the club.
  4. Please return all equipment to storage spaces.
  5. Appropriate footwear is required at all times.
  6. No hot drinks permitted during classes in the studios or upstairs on the training floor.

 

img_divider_07 

 

GROUP CLASSES

  1. Class reservations may be made online beginning at midnight or by calling the front desk beginning at 12:00pm one day in advance. 
  2. If you cannot make the class you have signed up for, please call the front desk to cancel your reservation so that we may open that spot for another member.
  3. For safety reasons, if you are more than 10 minutes late, you may enter a class only at the discretion of the instructor.
  4. Be considerate of other members’ exercise space. Do not crowd a member who has arrived in class before you.
  5. Please refrain from wearing any fragrances to all classes.
  6. Classes and instructors are subject to last minute changes.

 

img_divider_07

 

 

SQUASH

  1. All players must wear protective eyewear. 
  2. Non-marking shoes and shirts must be worn on the courts at all times.
  3. Bookings may be made up to 7 days in advance.
  4. A court may be booked for no more than 1 session at a time. If courts are not reserved at the end of your 45 minute session, you may continue on any open court.
  5. If you have reserved a court or scheduled a lesson, you must allow at least 24 hours notice of cancellation. Failure to provide notice will incur a charge for either court time or a full lesson.

 

img_divider_07 

 

PERSONAL TRAINING

If you need to cancel your private training session, please  provide us at least 24 hours notice.  Failure to provide notice will incur a charge for the training session. 

 

 

img_divider_07

 

 

MEMBERSHIP SUSPENSION AND CANCELLATION

  1. All requests for changes in membership status must be made in writing.  (Click here for form.)
  2. Medical freezes require a Physician's note showing the beginning and ending dates for the medical freeze. There will be no administrative fees incurred during the medical freeze time period.
  3. If you just need a little time off, instead of having to rejoin in the future, you can simply put your membership on hold for up to three consecutive months for only $20 per month. This ensures that you will maintain your current rate when returning to regularly scheduled billing and will not be required to pay a registration fee.   
  4. Cancellations must be made 30 days prior to the next month's billing cycle. 

 

For More Information:

EMAIL: Donna Garofalo at dgarofalo@thegym.com